- General
Q: What is ImaginableAudioShop?
A: ImaginableAudioShop is an online retailer specializing in high‑quality audio equipment and accessories (e.g. headphones, DACs, cables, speakers). Our mission is to bring audiophile‑level sound and reliable gear to enthusiasts everywhere.
Q: Where are you located and do you ship internationally?
A: Our base is in Japan (Osaka area). We currently ship domestically (within Japan) and to select international destinations. Shipping availability and fees depend on the destination country.
Q: How can I contact you?
A: You can reach us via our Contact Us page or our support email (e.g. support@imaginableaudioshop.com
). We aim to reply within 24–48 hours (business days).
- Products & Authenticity
Q: Are your products genuine / original?
A: Yes. All products sold by ImaginableAudioShop are new and sourced from authorized distributors or manufacturers. We guarantee authenticity and back our products with manufacturer warranties when applicable.
Q: Do you sell used or refurbished items?
A: (Optional, depending on your business)
No — We only carry brand‑new units.
Yes — We may occasionally list certified refurbished or open‑box items; these will always be clearly labeled, and condition described.
Q: What if a product is out of stock?
A: If an item is out of stock, you may sign up for a notification or wait for the next restock. We also can help suggest alternatives or similar models.
- Ordering & Payment
Q: How do I place an order?
A: Simply browse our catalog, select the product(s), add them to your cart, and proceed to checkout. Follow the prompts to enter shipping and payment details.
Q: What payment methods do you accept?
A: We accept major credit cards (Visa, MasterCard, etc.), PayPal, bank transfers, and other local payment options (such as convenience store payments) where supported.
Q: Is my payment secure?
A: Yes. We use SSL encryption and trusted payment gateways to ensure your transaction data is protected.
- Returns, Exchanges & Warranty
Q: What is your returns / exchange policy?
A: We don’t accept returns at this time due to the nature of this work. You may request a return for duplicate orders or errors created by browser. please contact us.
- Technical Support & After‑sales
Q: Do you provide technical support?
A: Yes. We offer support for product setup, usage, and troubleshooting. You can contact our support team, and we’ll do our best to assist.
Q: Do you offer discounts or coupon codes?
A: Yes. We occasionally run promotions, seasonal sales, or offer coupon codes to subscribers. Be sure to subscribe to our newsletter or follow us on social media to stay updated.
Q: Can I combine discount codes or apply them retroactively?
A: Discount code policies vary; most codes cannot be combined or applied after checkout. Always check code terms before use.
- Policies & Legal
Q: Privacy & data protection?
A: We take customer privacy seriously. Personal data is stored securely and only used for order processing, shipping, and communications. We don’t share your data with third parties without consent (except required for shipping or payment).
Q: Terms & conditions / Terms of service?
A: A full set of terms and conditions is available on our website. By placing orders you agree to abide by those terms.
Q: Are there prohibited items or restrictions?
A: Some audio equipment (e.g. high‑power amplifiers, high voltage devices) may have export restrictions depending on the country. We comply with all export/import laws.
